WebOps™

SERVICES

Customer Service Commitment

WebOps, LLC provides 24x7 phone and email support, ultimately providing the quickest response time combined with the highest quality resolution:

• Knowledge Base – A robust Q&A area addresses the most popular questions and answers. The majority of issues can be resolved here.
• Email – Simply complete a "support request form" which automatically notifies a WebOps technician. You will receive a "Work in Action" notification and ticket number; for reference while the issue is resolved.
• Toll Free Support Line – WebOps provides a convenient "800" number for immediate support.

Consulting Services

On Premise Consulting:

• Site Analysis – Evaluation and resolution of issues stemming from the physical location, users, processes, and technology.
• Training – Individualized instruction above and beyond initial training from WebOps. Includes role-based training based on processes, procedures, or technology.
• Setup – Installation / Data Migration / System Customization for various business needs and products.
• Configuration – Establish customized application and scope-based customer design needs.

Web Conferencing:

• Handheld – Device options / carrier issues and challenges / handheld email setup.
• Refresher Training – Role-specific training for web, handheld, and scanner devices.